How do I access the Client Forum?

Please note: The Client Forum is only available to Bonfire buyers & organizational users. Vendors are unable to access any forum content. 

The Client Forum is a great new way to communicate with other Bonfire users and an added resource to find any answers you are looking for!

Accessing the Client Forum is a 2-step process:

1. Agree to Terms of Service

Navigate to your Bonfire portal, log-in and access your settings in the top right corner.


From there, navigate to the bottom tab on the left labelled Support Portal. You will then see a checkbox, with a prompt to agree to the terms of service, along with a link to download and review the terms.


Once you check the checkbox, hit save and navigate to the Client Hub (


2. Sign In to Zendesk

To access the Forum, you need to Sign In to Zendesk. Navigate to the top right corner and hit Sign In. The following prompt will appear:


From here, you have 3 different options depending on your previous usage:

1. If you have signed into Zendesk before and remember you password, login as usual

2. If you have signed into Zendesk before but forget your password, trigger a password reset with "Forgot my password"

3. If you are unsure if you have logged into Zendesk before, on the left side hit "Get a password"


Follow any prompts sent to your inbox from Zendesk for "Forgot my password" or "Get a password". Once finished, you should be in!


If you are experiencing any difficulty accessing the forum, please email our Client Forum Team at or our Support team at


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