How do I access the Client Forum?

The Client Forum is a great new way to communicate with other Bonfire users and an added resource to find any answers you are looking for!

 

Accessing the Client Forum is a 2-step process:

1. Agree to Terms of Service

Navigate to your Bonfire portal, log-in and access your settings in the top right corner.

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From there, navigate to the bottom tab on the left labelled Support Portal. You will then see a checkbox, with a prompt to agree to the terms of service, along with a link to download and review the terms.

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Once you check the checkbox, hit save and navigate to the Client Hub (support.gobonfire.com)

 

2. Sign In to Zendesk

To access the Forum, you need to Sign In to Zendesk. Navigate to the top right corner and hit Sign In. The following prompt will appear:

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From here, you have 3 different options depending on your previous usage:

1. If you have signed into Zendesk before and remember you password, login as usual

2. If you have signed into Zendesk before but forget your password, trigger a password reset with "Forgot my password"

3. If you are unsure if you have logged into Zendesk before, on the left side hit "Get a password"

 

Follow any prompts sent to your inbox from Zendesk for "Forgot my password" or "Get a password". Once finished, you should be in!

 

If you are experiencing any difficulty accessing the forum, please email our Client Forum Team at forum@gobonfire.com or our Support team at support@gobonfire.com

 

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