- Setting Up/Editing Opportunity Q&A Schedule
- Project Owner/Buyer's Perspective
- Vendor's Perspective
- Further Reading
The Opportunity Q&A feature allows Project Owners to communicate with your Vendors and vice versa directly in Bonfire. Depending on the Questions Due Date, Project Owners and Vendors can send messages during the Open and Evaluation stages of the project. The Questions Due Date can be set to a specific date or Never. Setting the Questions Due Date to Never will allow Vendors to send in questions even after the project closes (if the project is still available in Past Public Opportunities).
Project Owners can continue to send one-way messages to Vendors regardless of the due date, but Vendors cannot reply if the Questions Due Date has passed.
Vendors are not able to see messages to and/or from other Vendors. Project Owners and Vendors are notified of new messages via email. It's important to note that only Project Owners and users with unrestricted write access can respond to Vendors through Opportunity Q&A.
Opportunity Q&A email notifications are automatically queued and sent once every half-hour (30 minutes), they cannot be edited or deleted once sent.
Note: The Opportunity Q&A feature is turned off by default. If you are interested in using the feature please reach out to firstname.lastname@example.org to have it enabled. Once enabled, it will be available portal-wide and applied to all projects.
Setting Up/Editing Opportunity Q&A Schedule
Creating a new project will prompt you to set a Questions Due Date under the Additional Details dropdown menu. You can choose a specific date or Never.
To edit your Questions Due Date after you publish a project, go to Project Details --> Actions --> Edit Schedule --> Additional Details.
Project Owner/Buyer's Perspective
The Opportunity Q&A can be viewed on the Project Details page under the Messages section.
Project Owners can send messages to your Vendors once they have started engaging with the project on the portal. Messages can be sent to All Vendors, All Active Vendors (Vendors that have interacted with your project), All Work-in-Progress Vendors, and/or All Eliminated Vendors.
Projects Owners can include attachments in their responses by clicking on Attach File. In order for Vendors to include documents, a thread needs to be created first (by either the Project Owner or Vendor). Once there is a thread, the Project Owner can toggle on Vendor Attachments.
Vendors can use the Ask A Question button to easily access the Opportunity Q&A. This button can be found on any Project Details page with an open Opportunity Q&A, guiding vendors directly to where they can submit and view Opportunity Q&As.
Clicking the button brings you directly to the Opportunity Q&A tab in the Messages section.
Vendors can only view the questions they have submitted and the corresponding responses from Project Owners.