The Opportunity Q&A feature allows Project Owners to communicate with your Vendors and vice versa directly in Bonfire. Depending on the Questions Due Date, Project Owners and Vendors can send messages during the Open and Evaluation stages of the project. The Questions Due Date can be set to a specific date or Never. Setting the Questions Due Date to Never will allow Vendors to send in questions even after the project closes (if the project is still available in Past Public Opportunities).
Project Owners can continue to send one-way messages to Vendors regardless of the due date, but Vendors cannot reply if the Questions Due Date has passed.
Vendors are not able to see messages to and/or from other Vendors. Project Owners and Vendors are notified of new messages via email. It's important to note that only Project Owners and users with unrestricted write access can respond to Vendors through Opportunity Q&A.
Opportunity Q&A email notifications are automatically queued and sent once every half-hour (30 minutes), they cannot be edited or deleted once sent.
Note: The Opportunity Q&A feature is turned off by default. If you are interested in using the feature please reach out to email@example.com to have it enabled. Once enabled, it will be available portal-wide and applied to all projects.
Setting Up/Editing Opportunity Q&A Schedule
Creating a new project will prompt you to set a Questions Due Date. You can choose a specific date or Never.
To edit your Questions Due Date after you publish a project, go to Project Details --> Actions --> Edit Schedule.
Project Owner/Buyer's Perspective
The Opportunity Q&A can be viewed on the Project Detail's page under the Messages section.
Project Owners can send messages to your Vendors once they have started engaging with the project on the portal. Messages can be sent to All Vendors, All Active Vendors (Vendors that have interacted with your project), All Work-in-Progress Vendors, and/or All Eliminated Vendors.
Projects Owners can include attachments in their responses by clicking on Attach File. In order for Vendors to include documents, a thread needs to be created first (by either Project Owner or Vendor). Once there is a thread, the Project Owner can toggle on Vendor Attachments.
Vendors can submit and view the Opportunity Q&A on the Project Details page under the Messages section. Vendors can only view the questions they have submitted and the corresponding responses from Project Owners.
This article will detail instructions and more of the Vendor's perspective, How do I contact the Project Owner?