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Why do I get an error when I try to upload a new profile picture?

Problem

Under Settings, when uploading a profile picture for the first time (or changing an existing one) user encounters a 500 error or a general Network Error.

Cause

The file in question is larger than the max dimensions allowable for the display picture OR it is the incorrect file type.

Solution

Ensure the file is .gif, .jpg/.jpeg, .png


The maximum allowable dimensions of the image is 2048px by 1536px

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