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What do I do if my account is disabled?

Problem

When attempting to log in, you receive the following message:

"This account has been disabled."

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Cause

Your account may have been manually disabled by your Organization Administrator, or automatically disabled from too many (maximum 50) consecutive failed login attempts.

Solution

If you believe your account has been disabled after too many failed login attempts, please reset your password by clicking the Forgot your password? link (see our How do I reset my password? guide if more instructions are needed).

If you find that your account has been disabled after your first login attempt, you may have to reach out to your organization administrator directly for further clarification, as they are the only one with the authorization to re-enable accounts.

Bonfire Support Hours: Monday - Friday 8:00am - 8:00pm EST