How Can We Help?

Follow

Why am I seeing a message about a security issue when I try to access Bonfire?

Problem

When trying to access your organization's Bonfire portal, you receive the following message:

Image_2018-09-21_at_6.17.30_PM.png

Cause

Your user account or IP address has been flagged as potentially harmful.

Solution

Type the phrase into the box as prompted on screen. If you find that there is no text box to fill or no phrase, please try again using a different browser.

If you still receive the message, please wait a few minutes and then try to access your portal again.

If the issue still persists, please reach out to Bonfire Support at support@gobonfire.com.

 

Bonfire Support Hours: Monday - Friday 8:00am - 8:00pm EST

Call Bonfire Support: 1-800-354-8010 ext 2