How Can We Help?

Follow

Why am I receiving a "syntax error" message?

Problem

When attempting to register your Bonfire account or reset your password, you receive a "SyntaxError" message:

Image_2019-02-01_at_4.41.14_PM.png

Causes

1. You are using an outdated browser.

2. The email client you're using has its own browser which opens up when you click the registration or password reset link, and that browser isn't compatible with Bonfire.

Solution

Try manually opening up another browser (see Minimum System Requirements for a list of compatible browsers), then copying and pasting the link into that browser window by right-clicking the link in the email, selecting Copy, and then right-clicking and selecting Paste in the URL bar of the browser:

Screen_Recording_2019-02-07_at_11.42_AM.gif

 

 

Bonfire Support Hours: Monday - Friday 8:00am - 8:00pm EST