How Can We Help?

Follow

Why am I directed to update my browser when I click a link in a Word document?

Problem

A link provided in a Microsoft Word Document redirects to a page telling me I need to update my browser, but I'm using a current version.

Cause

This error is caused by the Microsoft Office program attempting to pre-load the webpage. The pre-load request appears as if it's coming from Internet Explorer 7, so we redirect to the unsupported browser page you may be seeing. 

Essentially, Microsoft Office successfully pre-loads the error page and then passes that URL to the user's default browser instead of the original link you included.

Solution

For Owners:

If this is your document, we would recommend that you save your document as a PDF file to provide to vendors, Reviewers, or others.

For users:

Copy the link from the document and paste it into the address bar of your browser. Please ensure there are no spaces at the beginning or end of the web address.

 

 

Bonfire Support Hours: Monday - Friday 8:00am - 8:00pm EST

Call Bonfire Support: 1-800-354-8010 ext 2