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Why am I directed to update my browser when I click a link in a Word document?

Problem

A link provided in a Microsoft Word Document redirects to a page saying you need to update your browser, but you're already using a current version.

Cause

This error is caused by the Microsoft Office program attempting to pre-load the webpage using their own generated URL. The pre-load request appears as if it's coming from Internet Explorer 7, which causes Bonfire to redirect to our unsupported browser page. 

Solution

For buyers:

If you own the Word document, we would recommend that you save your document as a PDF file to provide to Vendors, Reviewers, or others parties. We also recommend providing the exact URL in plain text so that users can copy and paste the link directly into their own browser.

For other users:

Copy the link from the document and paste it into the address bar of your browser, instead of clicking the link directly. Please ensure there are no spaces at the beginning or end of the web address.

Bonfire Support Hours: Monday - Friday 8:00am - 8:00pm EST