Why do I receive an error when I try to load a Bonfire Portal?

Problem

When trying to load a Bonfire Portal, you get an error such as:

"This page can't be displayed" - Internet Explorer

"Secure Connection Failed" - Firefox

"Safari can't open the page" - Safari

Cause

The cause may be that you need to update the security settings in your browser. As part of our ongoing dedication to internet security, we have decided to disable access to Bonfire Portals using the TLS 1.0 protocol.

Solution

The simplest solution is to ensure your browser is up to date or download the most current version of Google Chrome or Mozilla Firefox browsers.

Alternatively, if you are limited to Internet Explorer by your organization, you can follow the instructions here to update your Security Settings to enable browsing using TLS 1.2.

NOTE: Most major browsers (including but not limited to) Google Chrome, Mozilla Firefox, Microsoft Edge, and Apple Safari have announced that they will be disabling TLS 1.0 and TLS 1.1 in 2020.

How Can We Help?

Problem

Cause

Solution

NOTE: Most major browsers (including but not limited to) Google Chrome, Mozilla Firefox, Microsoft Edge, and Apple Safari have announced that they will be disabling TLS 1.0 and TLS 1.1 in 2020.