How Can We Help?

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How do I contact Support?

There are multiple ways to contact Technical Support:

Website

In order to contact Technical Support from the www.gobonfire.com website please follow the process outlined below.

Located on the right side of the main website, select Support

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Selecting the Support Link results in the following methods and availability including our business hours.

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Contacting Bonfire Technical Support from an Organization Portal can be done in multiple ways.

The Organization Portal - The Technical Support Link

Once you are on an Organization home page, you can select the Technical Support link located at the bottom of the screen:

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This will take you to a form where you can enter in your contact details and more information about your question/issue (required fields are denoted with a red asterisk).

Once done, select the I'm not a robot checkbox and finalize with the Request Support button.

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The Organization Portal - The Help Button:

If you do not see the Technical Support button, you can also click the blue Help widget in the bottom left corner of the page:

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From there, you can search our knowledge base for articles that could potentially answer your question:

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If you need more help, you can then click to leave Bonfire Support a message which will allow you to provide your email address and a description of how we can help.

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Our hours of operation can be found here.

You can send us an email at Support@GoBonfire.com.

Bonfire Support Hours: Monday - Friday 8:00am - 8:00pm EST