Resources

How do I access the Client Forum?
The Client Forum is a great new way to communicate with other Bonfire users and an added resource...
Tiffany Brito
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Bonfire Resources Overview
  Not sure where to look for help or where to start? This article will help you find all the tool...
Vy-Vy Nguyen
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What is the "Learn" Button?
The Learn Button will take you to Bonfire Academy where you can access our library of Bonfire lea...
Vy-Vy Nguyen
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Benchmarking
What is Benchmarking? Navigating to Benchmarks Interpreting the Benchmarks Similar Projects Disc...
Gisela
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Working Remotely with Bonfire
Running Your Sourcing Process Remotely with Bonfire Overview Bonfire was designed to provide team...
Mark Heise
0 comments | -1
How do I contact Support?
There are multiple ways to contact Technical Support: Email From Our Website The Organization P...
Peter Soliman
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Why do I receive an error when I try to load a Bonfire Portal?
Problem When trying to load a Bonfire Portal, you get an error such as: "This page can't be displ...
Peter Soliman
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Where can I find your current Terms and Conditions and your Terms of Service?
Our Terms and Conditions for purchasing organizations (i.e., paying Bonfire clients that have a p...
Sarah Watts
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Why am I directed to update my browser when I click a link in a Word document?
Problem A link provided in a Microsoft Word Document redirects to a page saying you need to updat...
Support Team
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Persistent Columns (Locking Your Column Views)
When working in the Bonfire platform with Projects, Vendors, or Contracts, you'll notice the abil...
Sarah Watts
0 comments | 1
When is Bonfire Support available?
Bonfire's Support Team is available from 8:00 am to 8:00 pm ET Monday to Friday, excluding statut...
Whitney Chen
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Why am I getting an error message when I log in from a page outside of Bonfire?
Problem Your organization uses single sign-on and when you attempt to sign onto Bonfire from your...
Xue Wu
0 comments | 1
Where can I find the training sessions listed?
If you're interested in registering for our training sessions, we would recommend that you visit ...
Whitney Chen
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Why am I seeing a message about a security issue when I try to access Bonfire?
Problem When trying to access your organization's Bonfire portal, you receive the following messa...
Xue Wu
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Which User Roles Can Create/Edit Vendor Lists?
Certain User Roles have special permissions that allow you to do certain actions compared to othe...
Xue Wu
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Is there a way to delete pending user invitations?
Pending invitations can only be disabled but not deleted. If you've invited the wrong user to joi...
Support Team
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Bonfire Academy Courses
Bonfire Academy is our self-guided learning platform that you can use to learn about anything and...
Whitney Chen
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Why does a blank page appear when I try to print from Bonfire?
Problem You are a Reviewer or Project Owner, and blank pages appear when you attempt to print a v...
Vy-Vy Nguyen
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Minimum System Requirements
The following are the system requirements for using Bonfire.  In order to submit your proposal us...
Whitney Chen
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How can I run a Public Bid Opening?
If your organization needs or wants to publicly open vendor submissions in front of witnesses to ...
Omar Salaymeh
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User Roles in Bonfire
Bonfire offers a variety of user roles to allow you to control which users have visibility and/or...
Omar Salaymeh
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What are the Project Stages in Bonfire?
Projects in Bonfire move through 5 stages: Pending, Open, Evaluating, Completed, and Archived. H...
Omar Salaymeh
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What are Project Observers, and how do I add them to my Project?
What is a Project Observer? The Project Observer user role provides assigned users with full read...
Omar Salaymeh
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What is a Project Editor?
A Project Editor can see and edit a Project Draft only. They have the same viewing and editing ac...
Dave Hoang
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How do I download Submission Instructions for my Project?
To provide detailed instructions to suppliers, you can download a Submission Instructions documen...
Dave Hoang
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Help Widget | How to search support articles
You can access the Bonfire Support Resource Centre from any page on Bonfire by clicking on the be...
Erin Schnore
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CFTA / CETA Compliance Features
Bonfire has built-in features to help buyers stay compliant with both the Canadian Free Trade Agr...
Support Team
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Bonfire Email Notifications by User Role
This is an overview of what type of email notifications each User Role within Bonfire can receive...
Dave Hoang
0 comments | 1
What are Project Advisors, and how do I add them to my Project?
What is a Project Advisor? The Project Advisor user role provides assigned users with read-only p...
Omar Salaymeh
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How do I change User Roles?
Bonfire has multiple User Roles, allowing an organization to control the level of access each use...