Resources
Kristine Callaghan
How do I access the Client Forum?
The Client Forum is a great new way to communicate with other Bonfire users and an added resource...
Tiffany Brito
Bonfire Resources Overview
Not sure where to look for help or where to start? This article will help you find all the tool...
Vy-Vy Nguyen
What is the "Learn" Button?
The Learn Button will take you to Bonfire Academy where you can access our library of Bonfire lea...
Vy-Vy Nguyen
Benchmarking
What is Benchmarking?
Navigating to Benchmarks
Interpreting the Benchmarks
Similar Projects
Disc...
Gisela
Working Remotely with Bonfire
Running Your Sourcing Process Remotely with Bonfire
Overview
Bonfire was designed to provide team...
Mark Heise
How do I contact Support?
There are multiple ways to contact Technical Support:
Email
From Our Website
The Organization P...
Peter Soliman
Why do I receive an error when I try to load a Bonfire Portal?
Problem
When trying to load a Bonfire Portal, you get an error such as:
"This page can't be displ...
Peter Soliman
Where can I find your current Terms and Conditions and your Terms of Service?
Our Terms and Conditions for purchasing organizations (i.e., paying Bonfire clients that have a p...
Sarah Watts
Why am I directed to update my browser when I click a link in a Word document?
Problem
A link provided in a Microsoft Word Document redirects to a page saying you need to updat...
Support Team
Persistent Columns (Locking Your Column Views)
When working in the Bonfire platform with Projects, Vendors, or Contracts, you'll notice the abil...
Sarah Watts
When is Bonfire Support available?
Bonfire's Support Team is available from 8:00 am to 8:00 pm ET Monday to Friday, excluding statut...
Whitney Chen
Why am I getting an error message when I log in from a page outside of Bonfire?
Problem
Your organization uses single sign-on and when you attempt to sign onto Bonfire from your...
Xue Wu
Where can I find the training sessions listed?
If you're interested in registering for our training sessions, we would recommend that you visit ...
Whitney Chen
Why am I seeing a message about a security issue when I try to access Bonfire?
Problem
When trying to access your organization's Bonfire portal, you receive the following messa...
Xue Wu
Which User Roles Can Create/Edit Vendor Lists?
Certain User Roles have special permissions that allow you to do certain actions compared to othe...
Xue Wu
Is there a way to delete pending user invitations?
Pending invitations can only be disabled but not deleted. If you've invited the wrong user to joi...
Support Team
Bonfire Academy Courses
Bonfire Academy is our self-guided learning platform that you can use to learn about anything and...
Whitney Chen
Why does a blank page appear when I try to print from Bonfire?
Problem
You are a Reviewer or Project Owner, and blank pages appear when you attempt to print a v...
Vy-Vy Nguyen
Minimum System Requirements
The following are the system requirements for using Bonfire.
In order to submit your proposal us...
Whitney Chen
How can I run a Public Bid Opening?
If your organization needs or wants to publicly open vendor submissions in front of witnesses to ...
Omar Salaymeh
User Roles in Bonfire
Bonfire offers a variety of user roles to allow you to control which users have visibility and/or...
Omar Salaymeh
What are the Project Stages in Bonfire?
Projects in Bonfire move through 5 stages: Pending, Open, Evaluating, Completed, and Archived.
H...
Omar Salaymeh
What are Project Observers, and how do I add them to my Project?
What is a Project Observer?
The Project Observer user role provides assigned users with full read...
Omar Salaymeh
What is a Project Editor?
A Project Editor can see and edit a Project Draft only. They have the same viewing and editing ac...
Dave Hoang
How do I download Submission Instructions for my Project?
To provide detailed instructions to suppliers, you can download a Submission Instructions documen...
Dave Hoang
Help Widget | How to search support articles
You can access the Bonfire Support Resource Centre from any page on Bonfire by clicking on the be...
Erin Schnore
CFTA / CETA Compliance Features
Bonfire has built-in features to help buyers stay compliant with both the Canadian Free Trade Agr...
Support Team
Bonfire Email Notifications by User Role
This is an overview of what type of email notifications each User Role within Bonfire can receive...
Dave Hoang
What are Project Advisors, and how do I add them to my Project?
What is a Project Advisor?
The Project Advisor user role provides assigned users with read-only p...
Omar Salaymeh
How do I change User Roles?
Bonfire has multiple User Roles, allowing an organization to control the level of access each use...